Shipping Policy

Last Updated: 16 July 2024

Thank you for choosing Storm SA Active (Pty) Ltd

We are committed to delivering a seamless shopping experience, including transparent and reliable shipping services. Please review our Shipping Policy to understand how we handle order processing, shipping rates, and delivery times.

  1. Order Processing:

1.1 All orders are processed within 1-2 business days, excluding holidays.

1.2 Once your order is dispatched, you will receive an email/WhatsApp confirmation with tracking information.

  1. Shipping Rates:

2.1 Local Shipping rates are standard as per our shipping agents. International Shipping rates will vary depending weight, size and the destination.

2.2 You can view the shipping cost before completing your purchase during the checkout process.

  1. Shipping Destinations:

3.1 We currently ship to South Africa nationwide, Mauritius, Botswana, Namibia, Lesotho, Swaziland and Zimbabwe.

3.2 For international orders, please note that customs duties and taxes may apply upon arrival in the destination country. These fees are the responsibility of the customer.

  1. Delivery Time:

4.1 Estimated delivery times vary depending on the shipping destination.

4.2 Standard delivery within South Africa typically takes 1-5 business days.

4.3 International deliveries may take longer, and delivery times are subject to customs clearance.

  1. Tracking Information:

5.1 Once your order is shipped, you will receive an email/Whatsapp with tracking details to monitor the progress of your delivery.

5.2 It may take up to 2 hours for the tracking information to become available.

  1. Delays and Exceptions:

6.1 We are not responsible for delays in shipping caused by factors beyond our control, including weather, natural disasters, or customs delays.

6.2 If there are any significant delays in your order, we will notify you promptly.

  1. Shipping Partners:

7.1 We partner with reputable shipping carriers to ensure the reliable and timely delivery of your orders.

  1. Address Accuracy:

8.1 Please ensure that your shipping address is accurate and complete to avoid delivery issues.

8.2 We are not responsible for orders shipped to incorrectly provided addresses.

  1. Contact Us:

If you have any questions about our Shipping Policy, please contact our customer service team at

Email: orders@stormsa-active.co.za

Thank you for shopping with Storm SA Active (Pty) Ltd